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Announcements

  • Query/Issue Resolution through SLP
    Dear Learners,  This announcement is to bring to your notice an issue th
  • Query/Issue Resolution through SLP

    Dear Learners,  This announcement is to bring to your notice an issue that we are facing in resolving learners queries in a timely manner. Resolving this will make it much easier for us to help you out. Due to the usage of various communication methods by learners to raise issues that they are facing (through email, whatsapp, telegram, phone calls), it is becoming difficult to track active queries / issues. Though some learners are using the SLP exclusively for raising issues (highly appreciated!) , some learners are following that up with individual messages to faculty, sometimes the program director, as also sometimes SLP Admin and Delivery head, which is causing a flurry of communication messages. In turn we see these messages and send out messages to the right person who is capable of resolving the issue. in this process of multiple messages across various modes of communication, some issues get missed out due to excessive messaging. Hence we request you to kindly use the SLP Query Management System ONLY for raising issues (technical queries, SLP issues such as assessment locked, attendance issues, video requests etc ) so that we can track all these issues directly through SLP. ONLY if you are totally UNABLE to access your SLP account should you email only the SLP Admin to request resolution as this is an SLP access issue. For all other issues, we expect the communication to be done through SLP. Please follow the above request to ensure that we can track your issues/requests better and close them faster. Thanks & Regards, Bharat